July 2020

July 21, 2020
Sustanable Impact: Business: Customer experience with Peter Ryan

Andrew Wrobel speaks with Peter Ryan, the principal analyst at Canada-based Ryan Strategic Advisory. Peter is a globally renowned expert on customer experience, having worked with businesses and governments across the globe, advising them on matters ranging from vertical market penetration and service delivery to best practices. 

July 7, 2020
Sustainable Impact: Travel with Mark Baker

Andrew Wrobel speaks with Mark Baker, a freelance journalist and travel writer, based in Prague since 1991. He has authored a number of guidebooks about Central and Eastern Europe, and his travel stories have appeared in National Geographic Traveller, BBC World News, and the Wall Street Journal. In the past, he has also been a correspondent for The Economist and Bloomberg.